Power Plays

You Don't Get to Choose Whether Your Company Uses AI

Your people already made that call. CLOSED is the six-question model for leaders who'd rather lead it than pretend it isn't happening.

Stop Hiring for Yesterday's Seller

A few years back I sat in a hiring debrief for a sales role we'd been trying to fill for months. The room loved the candidate.

AI Is Not a Strategy. Process Intelligence Is

In football, no coach in their right mind would send their star quarterback onto the field without a clear understanding of the opponent's defense, the down and distance, or even the playbook.

What Nick Saban Can Teach Leaders About Rolling Out Microsoft Copilot

I've sat in too many Copilot rollout meetings that start the same way. The question is always: "How fast can we deploy this?

What You Need to Know About Claude and Cowork: A Practical Field Guide for Leaders

I've been watching the AI conversation shift over the last year, and most of it has been noise. New models. New benchmarks.

Why AI Fails Without Operating Discipline

Most AI rollouts look the same. Leadership gets excited. Seats get bought. A pilot runs. Six months later, nobody can produce a clean ROI answer. The tool didn't fail.

Stop Being the Thing in the Loop

When I coached, I never won a game by calling the perfect play on every snap. No coach does. You win by building a system that runs without you standing over it.

5 Critical Moves to Make Before You Launch Microsoft Copilot in Your Organization

The most asked question I get from executives today is Hey, how do I launch Co-pilot?

Are You Ready for What's Next? The Three Pillars of Operational Resiliency

Are your business structures robust enough to handle unexpected disruptions? Can your people, processes, and technology withstand and adapt to rapid change?

Navigating the Generative AI Revolution: Opportunities and Challenges in Insurance and Healthcare

Insurance and Healthcare, I am always amazed by the technology in these industries.

How to Keep Score for Automating IT and Business Operations: Getting a Return on Automation in Insurance

I Love watching football this time of the year: playoff football, the game's intensity, and the anticipation of what could happen next.

IT Is a Leadership Issue, Not an IT Issue

With all the talk of businesses needing to adapt to a hybrid world, all organizations are experiencing a Cultural Revolution. Today, more than ever, IT needs to be aligned to the overall goals and objectives of the organization.

What Value Do You Bring to the Business?

What Value do you bring to the Business?

The Journey to a Digital Workplace

Bridging the Gap: 3 Steps to Turn IT Into a Business Conversation

At the very core of the digital transformation is that IT is now being looked at as a strategic asset and not a cost center.

3 Idea Shifts to Survive the Digital Cultural Revolution

With all the talk of businesses needing to adapt to a connected world, digital leadership roles are on the rise.

Sales Transformation: What Does It Really Mean?

For years I have been listening, reading, and hearing about our industry’s sales transformation, heck, I think I have even written a few articles on the subject.

Optimizing Business Process and Your Technology Plan

Digital leaders today are facing some key challenges around business process and technology. Meaning that changes or innovation with Technology can and will change the way people and organizations will work and function.

Optimizing Your IT Operational Plan

Emerging technologies have and will continue to change the way we work and communicate.

MSPs and the Necessity of Real Digital Leadership

In any business, employees are both the biggest expense and the most valuable resource, thus a company’s greatest asset is its people. Never is this truer than in the Managed Services business.

Adopt and Adapt: Implementing Key Changes in Sales and Technical Staff

For years I have been trying to teach sales professionals to have a business conversation with potential prospects.

The Price of Success

Success I often wonder what brings one, more success in life and what it is that brings mediocrity or failure to his brother.

Aligning Managed IT Business Objectives

Imagine if you went to work one day and realized that the main individual responsible for managing the company’s finances had little or no education in finances.

Pre-Sales Engineers Support: A Model to Succeed

All of us at one time or another have been asked to state our philosophy, whether it be on leadership, management, politics, or something else.

Alignment, Assignment, Technique

I recently read an article that stated the original Fortune 500 list of companies published in 1955; 489 of them are no longer in business or have been merged into other companies.