Most leaders think they haven't decided whether their company uses AI yet. They have. Their people decided weeks ago, quietly, and the only real question left is whether leadership governs it or keeps pretending it isn't happening. This piece lays out CLOSED, a six-question model for leading AI on purpose instead of letting it spread by accident.
Most companies say they want modern sales professionals, then hire the opposite. They write the job description for the seller they used to need, interview for confidence and energy, and reward activity. Then they're surprised when those reps stall in front of a buying committee.
Most companies rush to deploy AI without truly understanding their internal processes. Learn the 3 leadership shifts you must make to ensure AI delivers real outcomes — starting with Process Intelligence, KPI discipline, and visibility.